WhatsApp Marketing Features — Inbox, Campaigns & Chatbot

Connect unlimited WhatsApp Business numbers to one PayPerWA account. Run campaigns, inbox, and analytics for each number independently — from a single dashboard with one shared wallet. No per-channel subscription.

• Connect 1, 2, or 10 WhatsApp numbers — no per-channel fees
• One shared wallet balance across all channels
• One-click copy of contacts and templates between channels
• Each number keeps its own templates and quality rating; Meta's messaging limit applies to your business portfolio
• WhatsApp Business app coexistence, if Meta finds your number eligible when you connect it

Import, organize, and segment your contacts effortlessly. Upload thousands of contacts via CSV, tag them for targeting, and manage opt-in status to stay compliant.

• Bulk CSV import and export
• Unlimited contacts — no cap, no extra charge
• Opt-in/opt-out management for compliance
• Search, filter, and sort with ease

Track every message from sent to delivered to read. Campaign-level and message-level analytics give you full visibility into performance.

• Live delivery and read rate tracking
• Campaign performance dashboards
• Per-contact message history
• Export reports for your records

Build automated chatbot flows to handle common queries 24/7. Set up keyword triggers, auto-replies, and multi-step flows without writing any code. Each chatbot message carries PayPerWA's platform fee (₹0.20 on INR wallets, $0.004 on USD wallets); Meta's first 1,000 service messages per number each month are free, then Meta charges its service rate.

• Visual flow builder — no coding required
• Keyword-based triggers and auto-replies
• Multi-step conversational flows
• Handoff to human agent when needed

Integrate WhatsApp messaging into your own systems. Send transactional messages, trigger campaigns, and manage contacts via our REST API.

• RESTful API with full documentation
• Send messages from your own backend
• Webhook callbacks for delivery status
• API key management from dashboard

Invite team members with role-based access. Assign agents to handle conversations, manage permissions, and collaborate from a single dashboard.

• Multi-agent support with roles
• Assign conversations to team members
• Role-based permissions and access control
• Activity logs for accountability

Build interactive forms that open inside WhatsApp — customers fill booking forms, surveys, and lead capture forms without leaving the chat. Use pre-built templates or create your own with the visual builder.

• Visual flow builder with live WhatsApp preview
• 8 pre-built templates: Booking, Lead, Feedback, Order, Event, Newsletter, Demo request, Contact
• Field types: text, number, date, dropdown, radio buttons
• Responses dashboard with search, export CSV, and stats

Define your own contact fields from Contacts → Custom Fields. Create fields like Company, City, Source, or anything you need. Fields appear automatically in the contact form and CSV import mapping.

• Define fields from Custom Fields page
• All fields are text type — fill any value
• Auto-appears in contact form and CSV import
• Stored as flexible JSON — no limits

Automatically detect when a contact's number is not on WhatsApp or has blocked your business. Contacts are flagged during campaign sending — invalid numbers are skipped on retries.

• Auto-detects 'not on WhatsApp' from Meta error codes
• Detects when a contact has blocked your business
• Invalid contacts skipped during auto-retry
• Status shown on contact profile with warning badge

Type '/' in the inbox to instantly access your saved replies. Create quick responses for common questions — insert with one click or keyboard shortcut (Ctrl+/).

• Type '/' to trigger quick reply dropdown
• Filter replies by shortcut, title, or content
• Create and manage from inbox panel
• Insert with one click — saves typing time

Export any conversation as CSV from the three-dots menu in the chat header. Includes date, time, direction, message type, content, and delivery status.

• Export from conversation menu (three dots)
• CSV format with all message details
• Includes timestamps and delivery status
• Downloads as chat_{contact}_{date}.csv

Send WhatsApp messages to contacts in over 200 countries. Per-country Meta rates apply transparently — our flat platform fee stays the same.

• Send to any country with WhatsApp
• Transparent per-country Meta rates
• Same flat platform fee worldwide
• Country-specific template support