WhatsApp number
Disconnect a number or switch to a new one
Disconnect from the channel card in Settings. Your wallet, contacts and templates stay; the Meta account stays in your Business Manager.
Last reviewed 21 October 2026
Disconnect
- Open Settings → WhatsApp and select the channel you want to remove.
- Click Disconnect on that channel card and confirm.
API sending stops for that number immediately. Other channels are not affected. Your wallet balance stays on your account. Contacts, templates and reports linked to the channel remain visible for your records.
What stays in Meta
Disconnecting does not delete the WhatsApp Business Account or the number inside Meta Business Manager. To use the number on the regular WhatsApp app again, delete it from WhatsApp Manager as well.
Switching numbers
Connect the new number as an additional channel first, move your campaigns to it, then disconnect the old one. Templates belong to the Meta account, so they must be created again on a new WhatsApp Business Account.
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.