Troubleshooting
How to reach PayPerWA support
Use the Support button at the bottom right of the dashboard: chat on WhatsApp with a person, search answers, open tickets or request a call back.
Last reviewed 21 October 2026
The Support button at the bottom right of every dashboard page gives you four ways to get help.
- Chat on WhatsApp — talk to a real person. The chat opens with your account email and connected number prefilled so the agent can look you up straight away. The green dot shows when agents are online; outside business hours leave your message and we reply when we open.
- Find an answer — search these help articles. Most display-name, payment and template questions are answered here in under a minute.
- Tickets — best for issues that need screenshots or a few back-and-forth messages. Replies appear on the ticket and in the Support button badge.
- Request a call back — pick a slot and our team calls you. Good for screen-sharing through a connection or Meta setup.
What to include
The channel number, the campaign or template name, the error text or code, and a screenshot if there is one. With these we can usually answer in the first reply.
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.