Troubleshooting

Campaign failed: Meta error codes explained

The error on each failed message is Meta's reason. This table maps the common codes (131042, 131026, 131047, 131049, 132000, #100) to the fix.

Last reviewed 9 November 2026

Open the campaign report and the Failed tab. The reason next to each contact is Meta's own error. PayPerWA's fee for every failed message goes back to your wallet.

CodeMeta's meaningWhat to do
131042Business eligibility payment issueAdd or fix the payment method on your WhatsApp Business Account.
131026Message undeliverableNumber not on WhatsApp, blocked you, or not accepting messages. Details.
131047Re-engagement messageMore than 24 hours since the customer's last message. Use a template.
131049Healthy ecosystem engagementMeta is limiting marketing messages to this person for now. Nothing to fix; try again later.
131053Media upload errorThe media URL is private, too large, or the wrong format. Check the media limits.
132000Parameter count mismatchThe template has more or fewer variables than you mapped. Re-map in the campaign.
132001Template does not existThe template was deleted or renamed in Meta. Choose an approved one.
131045Phone number registration errorThe number needs to be registered again. Open Settings → WhatsApp and reconnect.
130472User's number is part of an experimentMeta's own test group; not caused by you. PayPerWA's fee is refunded; retry in a few days.
#100Invalid parameterUsually the business's own number in the audience. Details.

A code not listed here? Raise a ticket with the campaign name. We read Meta's full error for that message.

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Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.

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