Getting started
Import contacts from a CSV or Excel file
Upload a file with name and phone columns, map the columns, choose a group and how to treat duplicates.
Last reviewed 21 October 2026
- Prepare a CSV (or export your Excel sheet as CSV) with at least Name and Phone columns. Email, tags and custom fields are optional.
- Phone numbers can be 10-digit Indian numbers (9876543210) or full international numbers with country code (919876543210, 14155551234). Spaces, dashes and + signs are fine.
- Go to Dashboard → Contacts → Import and upload the file.
- Map each file column to a PayPerWA field. Unmapped columns are ignored.
- Choose a group for the imported contacts (optional) and whether duplicates should be skipped or updated.
- Start the import. Large files run in the background and you can leave the page.
Consent
Only message people who agreed to hear from you. Contacts who reply STOP or tap unsubscribe are marked opted out and excluded from every campaign automatically. Sending to people who never opted in is the fastest way to lose your quality rating, and a Low rating stops your messaging limit from growing.
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.