Troubleshooting
Error 131026: message undeliverable
Meta could not deliver to that person: not on WhatsApp, blocked you, or declined messages. PayPerWA's fee is refunded automatically; clean the contact.
Last reviewed 9 November 2026
131026 means WhatsApp accepted the request but cannot deliver to that recipient. Common reasons:
- The number is not registered on WhatsApp, or the SIM changed hands.
- The person blocked your business number.
- The person has not accepted WhatsApp's latest terms, or has turned off receiving messages from businesses.
- The number is in a country where Meta does not deliver your category of message.
What to do
- Nothing to pay: PayPerWA's fee for the message goes back to your wallet, and Meta does not charge for it.
- If a contact fails twice with 131026, tag them and exclude from future campaigns to protect your quality rating.
- If many Indian numbers fail at once, check the number format in your import (country code 91 plus 10 digits).
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.