Templates
Template stuck in Pending
Meta reviews most templates within minutes to 24 hours. What slows it down and how to check the status directly in WhatsApp Manager.
Last reviewed 21 October 2026
After you submit a template, Meta reviews it automatically and sometimes manually. Typical times:
- Simple Utility templates: a few minutes to a few hours.
- Marketing templates with media or buttons: up to 24 hours.
- Longer than 48 hours is unusual and usually means Meta flagged the account for manual review.
What you can do
- Open Dashboard → Templates and click Refresh status on the template. PayPerWA also updates automatically when Meta sends the webhook.
- Check the same template in WhatsApp Manager under Message templates. If Meta shows Approved there, PayPerWA catches up on the next refresh.
- If it stays pending beyond two days, raise a ticket with the template name. We check the Meta side for you.
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.