Campaigns
Campaign stuck in Queued or sending slowly
Why a campaign waits, how Meta's messaging limit paces large sends, and the three checks that fix most stuck campaigns.
Last reviewed 9 November 2026
Normal pacing
PayPerWA sends through Meta at high speed, but it holds a campaign inside your number's messaging limit. A 5,000-contact campaign on a 2,000 limit sends to 2,000 people now and continues as the 24-hour window frees up. The report shows "Queued" for messages still waiting.
Three checks
- Channel is LIVE. Settings → WhatsApp. A disconnected or restricted number pauses everything.
- Meta payment is OK. The channel card shows a payment status. If Meta has no valid payment method, every message fails with 131042.
- Wallet has balance. Each message needs ₹0.20 (or $0.004) available. Recharge in Billing.
Scheduled campaigns
A scheduled campaign shows Scheduled until its time, then moves to Sending. Times are in your dashboard timezone.
If all three checks pass and the campaign has not moved for 15 minutes, raise a ticket with the campaign name. We look at the queue directly.
Still stuck?
Chat with a person on WhatsApp or raise a ticket with a screenshot. We reply on every ticket by email.